Cloud Sentry FAQ: Getting started

Question 1

What does Cloud Sentry do?

Accepted Answer

We build and operate the security, compliance, and IT infrastructure that growing companies need to move up market. One partner covering operations, security, compliance, and executive leadership. You don’t need five vendors to pass an audit.

Question 2

Do we get one place to see and manage everything?

Accepted Answer

Yes. Everything we run for you lives in the Cloud Sentry Operations Platform: one front door to send any request, the live status of the systems we manage, the evidence that proves the work, and approvals that route to the people you choose. You see what we are doing, on demand, and you stay in control of it.

Question 3

Who is Cloud Sentry built for?

Accepted Answer

Product companies moving up market, PE-backed portfolio companies undergoing compliance upgrades, regulated startups in healthcare and fintech, and services companies launching their first product. If enterprise buyers are asking security questions your team can’t answer, we’re built for you.

Question 4

How is Cloud Sentry different from an MSP?

Accepted Answer

Most IT providers keep the lights on. They can’t help you pass a SOC 2 audit, present a security posture to your board, or answer enterprise security questionnaires. We do all of that. Operations, security, compliance, and leadership in one team.

Question 5

Do you require long-term contracts?

Accepted Answer

Support-only services are month-to-month. Project work and managed operations typically involve 12-month agreements with clear scope. No hidden fees, no exit penalties, and offboarding is always included.

Question 6

What happens if we want to leave?

Accepted Answer

You keep everything. Every credential, every configuration, every process document. We operate alongside you, never around you. There are no exit fees and offboarding is included in every engagement.

Question 7

What size companies do you work with?

Accepted Answer

Typically 10 to 200 employees. Most of our clients are in the $2M to $10M revenue range and hitting a growth inflection point where enterprise buyers or regulators start requiring real security infrastructure.

Frequently asked questions

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