Cloud Sentry FAQs: Security Made Simple

Get answers to your most common questions about our services, approach, and how we can help protect your business without the complexity typically associated with cybersecurity.

Managed IT security is a service where experts handle your company’s digital safety. Our team brings over 125 years of combined experience in cybersecurity, engineering, leadership, and compliance. We monitor your systems, protect your data, and respond to threats so you can focus on running your business without worrying about cyber risks.

It saves you time, protects your sensitive data, and ensures your business stays safe from cyberattacks. With our fractional executive leadership, including CISOs, CTOs, and other C-suite experts, we offer strategic insights and scalable solutions tailored to your unique business goals.

We serve businesses of all sizes and industries, including finance, healthcare, defense, technology, and media. Our leadership
team has driven innovation for companies like Apple, Facebook, and Disney, ensuring we have the expertise to meet your needs.

We design our tools and reports to be simple and clear. Leveraging the latest tools and solutions, we ensure even non-technical users can easily understand their security status and take informed actions.

We provide detailed reports, regular updates, and clear explanations of our processes. With fractional CTOs and CISOs on board, we align our strategies with your business goals and ensure you’re always in the loop.

Yes! We offer access to easy-to-use dashboards where you can check your security status, see any detected threats, and track our response efforts in real-time. This system is designed with insights from our leaders in scalable systems architecture.

We notify you immediately through your preferred method (email, call, or app notification) and provide a clear
action plan to resolve the issue. Our cybersecurity pioneers ensure all communication is secure and actionable.

No hidden fees. We believe in upfront pricing, so you always know exactly what you’re paying for. Our fractional executives ensure pricing aligns with your operational and strategic goals.

We guard against viruses, ransomware, phishing, hacking, data breaches, and more. Our team includes experts in FedRAMP, SOC2, and HITRUST, ensuring enterprise-grade protection for your users, data and systems.

Absolutely. Our team keeps an eye on your systems around the clock and responds immediately to any issues. With leadership experienced in managing high-impact projects for enterprise and government systems, you’re in safe hands.

We use advanced encryption, secure storage, and strict access controls to ensure your data stays safe. Our fractional CISOs lead risk management strategies tailored to your environment.
We use industry-standard encryption protocols like AES-256 to keep your information secure, the same level trusted by banks and governments. Our leaders continuously refine practices to meet evolving security standards. Your data is always in your control.

In most cases, we can get you set up within a few days. Our fractional leadership ensures the onboarding process is smooth, fast, and aligned with best practices. Advanced security or IT plans will require additional time for implementation.

Yes! We provide easy-to-follow training sessions to help your team recognize and avoid common cyber threats. These sessions are designed by experts with experience in building scalable platforms and tools.
Absolutely. We’ll work with you to create a security plan that’s tailored to your specific goals and challenges. Our strategic capabilities include designing custom solutions for data management, compliance and risk mitigation.
Very easy! Our services are flexible and can grow or adjust with your business needs. With expertise in scalable teams,processes, and technology, we ensure a seamless transition from one stage of growth to another.

Yes, we provide people, process, and advanced technology to help you stay compliant with industry regulations, so you’re always audit-ready. Our leadership team’s track record includes ensuring compliance for enterprise and government systems.

Our team constantly monitors the latest trends and updates in cybersecurity, ensuring we use the most current and effective practices. Fractional executives ensure these align with global best practices and emerging tech trends.

Our team has developed a cutting-edge architecture that leverages the cloud to its maximum potential. Not only does it help keep compliance on autopilot, it also makes evidence collection and certification processes smoother.

If a breach occurs, we act immediately to contain the threat, investigate the cause, and restore your systems. Our leaders’ expertise in building resilient infrastructures ensures effective incident response.

Yes, our team is ready to respond and recover your systems quickly, minimizing downtime and damage. Fractional CISOs oversee these processes to ensure strategic alignment.
We respond within minutes to any detected threat, ensuring your systems are secure as fast as possible. This rapid response is backed by our engineering innovators and AI-driven tools.
Our process involves identifying the threat, isolating affected systems, analyzing the root cause, and implementing fixes. We keep you informed every step of the way. Strategic risk management ensures incidents are resolved comprehensively.

Our pricing depends on your needs, but we offer affordable plans tailored to businesses of all sizes. We help you balance cost-effectiveness with robust strategy, process, and security.

We offer flexible options, including month-to-month plans in some cases. You’re never locked into a long-term commitment, ensuring your needs always come first.

We do! For example, if we manage both Microsoft and AWS on your behalf, we can give you a custom price for both.

Some advanced features or emergency services may incur additional costs, but we’ll always inform you beforehand. Our transparent pricing ensures no surprises.
We protect computers, servers, mobile devices, cloud systems, and more. If it connects to the internet, we can secure it. Our fractional CTOs ensure coverage for modern and legacy systems alike.

Yes, we work seamlessly with your current systems and tools, minimizing disruptions. Our leaders’ experience with hybrid environments ensures smooth integration.

We automatically deploy updates and patches to ensure your systems are always protected against the latest threats. Our engineering innovators lead these efforts with precision.

Yes, we leverage AI and machine learning to identify and respond to threats faster and more accurately. Our visionaries drive innovation in AI and data analytics.

We offer 24/7 support via phone, email, and live chat. Our friendly team, guided by fractional executives, is always ready to help.

You can reach us anytime through our support hotline, email, or secure client portal. We’re committed to fast and effective assistance.

Yes, we provide regular updates and system health checks to ensure everything runs smoothly. Strategic oversight ensures these align with your business needs.
We focus on transparency, simplicity, and a customer-first approach. With fractional executive leadership and a proven track record of success, we deliver unparalleled value and expertise.
Yes, we’re happy to provide a free consultation to evaluate your needs and show how we can help. Our fractional executives will provide strategic insights during this process.

We share regular updates and tips through newsletters, blog posts, and webinars to keep you informed and prepared. With thought leadership from our team, you’ll always stay ahead of emerging trends.

Cloud Sentry FAQs: Security Made Simple

Get answers to your most common questions about our services, approach, and how we can help protect your business without the complexity typically associated with cybersecurity.

What is managed IT security, and how does it work?

Managed IT security is a service where experts handle your company’s digital safety. Our team brings over 125 years of combined experience in cybersecurity, engineering, leadership, and compliance. We monitor your systems, protect your data, and respond to threats so you can focus on running your business without worrying about cyber risks.

How can managed IT security benefit my business?

It saves you time, protects your sensitive data, and ensures your business stays safe from cyberattacks. With our fractional executive leadership, including CISOs, CTOs, and other C-suite experts, we offer strategic insights and scalable solutions tailored to your unique business goals.

What types of businesses are your services best suited for?

We serve businesses of all sizes and industries, including finance, healthcare, defense, technology, and media. Our leadership team has driven innovation for companies like Apple, Facebook, and Disney, ensuring we have the expertise to meet your needs.

How do you ensure your services are easy to use for non-technical users?

We design our tools and reports to be simple and clear. Leveraging the latest tools and solutions, we ensure even non-technical users can easily understand their security status and take informed actions.

What measures do you take to ensure full transparency in your services?

We provide detailed reports, regular updates, and clear explanations of our processes. With fractional CTOs and CISOs on board, we align our strategies with your business goals and ensure you’re always in the loop.

Can I view real-time reports or updates on my system’s security status?

Yes! We offer access to easy-to-use dashboards where you can check your security status, see any detected threats, and track our response efforts in real-time. This system is designed with insights from our leaders in scalable systems architecture.

How do you communicate with clients about potential threats or incidents?

We notify you immediately through your preferred method (email, call, or app notification) and provide a clear action plan to resolve the issue. Our cybersecurity pioneers ensure all communication is secure and actionable.

Are there any hidden fees or charges for your services?

No hidden fees. We believe in upfront pricing, so you always know exactly what you’re paying for. Our fractional executives ensure pricing aligns with your operational and strategic goals.

What kind of threats does your service protect against?

We guard against viruses, ransomware, phishing, hacking, data breaches, and more. Our team includes experts in FedRAMP, SOC2, and HITRUST, ensuring enterprise-grade protection for your users, data and systems.

Do you offer 24/7 monitoring and incident response?

Absolutely. Our team keeps an eye on your systems around the clock and responds immediately to any issues. With leadership experienced in managing high-impact projects for enterprise and government systems, you’re in safe hands.

How do you protect sensitive data from being compromised?

We use advanced encryption, secure storage, and strict access controls to ensure your data stays safe. Our fractional CISOs lead risk management strategies tailored to your environment.

What encryption standards do you use to secure data?

We use industry-standard encryption protocols like AES-256 to keep your information secure, the same level trusted by banks and governments. Our leaders continuously refine practices to meet evolving security standards. Your data is always in your control.

How quickly can my business be onboarded to your services?

In most cases, we can get you set up within a few days. Our fractional leadership ensures the onboarding process is smooth, fast, and aligned with best practices. Advanced security or IT plans will require additional time for implementation.

Do you offer training for employees to understand basic security practices?

Yes! We provide easy-to-follow training sessions to help your team recognize and avoid common cyber threats. These sessions are designed by experts with experience in building scalable platforms and tools.

Can I customize your services to fit my business needs?

Absolutely. We’ll work with you to create a security plan that’s tailored to your specific goals and challenges. Our strategic capabilities include designing custom solutions for data management, compliance and risk mitigation.

How easy is it to scale up or down as my business grows?

Very easy! Our services are flexible and can grow or adjust with your business needs. With expertise in scalable teams,processes, and technology, we ensure a seamless transition from one stage of growth to another.

Does your service help with compliance for regulations like GDPR, HIPAA, or PCI-DSS?

Yes, we provide tools and guidance to help you stay compliant with industry regulations, so you’re always audit-ready. Our leadership team’s track record includes ensuring compliance for enterprise and government systems.

How do you ensure your security practices stay updated with industry standards?

Our team constantly monitors the latest trends and updates in cybersecurity, ensuring we use the most current and effective practices. Fractional executives ensure these align with global best practices and emerging tech trends.

What certifications or audits does your team hold to verify your expertise?

Our teamholds certifications like CISSP, CISM, and ISO 27001, and we undergo regular third-party audits.We’ve also received awards like Webby Awards and commendations for innovation in secure infrastructures.

What happens if there’s a security breach?

If a breach occurs, we act immediately to contain the threat, investigate the cause, and restore your systems. Our leaders’ expertise in building resilient infrastructures ensures effective incident response.

Do you offer incident response and recovery services?

Yes, our team is ready to respond and recover your systems quickly, minimizing downtime and damage. Fractional CISOs oversee these processes to ensure strategic alignment.

How quickly can you respond to a detected threat?

We respond within minutes to any detected threat, ensuring your systems are secure as fast as possible. This rapid response is backed by our engineering innovators and AI-driven tools.

What is your process for investigating and resolving security incidents?

Our process involves identifying the threat, isolating affected systems, analyzing the root cause, and implementing fixes. We keep you informed every step of the way. Strategic risk management ensures incidents are resolved comprehensively.

How much do your services cost?

Our pricing depends on your needs, but we offer affordable plans tailored to businesses of all sizes. With fractional leadership, we help you balance cost-effectiveness with robust strategy, process, and security.

Do you require long-term contracts, or is there a month-to-month option?

We offer flexible options, including month-to-month plans. You’re never locked into a long-term commitment, ensuring your needs always come first.

What’s included in your basic service package?

Our basic package includes 24/7 monitoring, threat detection, incident response, and regular reports. Additional features can be added based on your needs, guided by fractional executive expertise.

Are there any additional costs for specific features or emergencies?

Some advanced features or emergency services may incur additional costs, but we’ll always inform you beforehand. Our transparent pricing ensures no surprises.

What kind of devices or systems can your service protect?

We protect computers, servers, mobile devices, cloud systems, and more. If it connects to the internet, we can secure it. Our fractional CTOs ensure coverage for modern and legacy systems alike.

Can your services integrate with existing IT infrastructure?

We offer flexible options, including month-to-month plans. You’re never locked into a long-term commitment, ensuring your needs always come first.

How do you handle updates or patches for security tools?

We automatically deploy updates and patches to ensure your systems are always protected against the latest threats. Our engineering innovators lead these efforts with precision.

Do you use AI or machine learning in your threat detection?

Yes, we leverage AI and machine learning to identify and respond to threats faster and more accurately. Our visionaries drive innovation in AI and data analytics.

What kind of customer support do you offer?

We offer 24/7 support via phone, email, and live chat. Our friendly team, guided by fractional executives, is always ready to help.

How do I contact support if there’s an issue?

You can reach us anytime through our support hotline, email, or secure client portal. We’re committed to fast and effective assistance.

Do you provide regular updates or health checks for my system?

Yes, we provide regular updates and system health checks to ensure everything runs smoothly. Strategic oversight ensures these align with your business needs.

What sets your company apart from other managed IT security providers?

We focus on transparency, simplicity, and a customer-first approach. With fractional executive leadership and a proven track record of success, we deliver unparalleled value and expertise.

Do you offer free consultations or assessments before signing up?

Yes, we’re happy to provide a free consultation to evaluate your needs and show how we can help. Our fractional executives will provide strategic insights during this process.

How can I stay informed about the latest security threats?

We share regular updates and tips through newsletters, blog posts, and webinars to keep you informed and prepared. With thought leadership from our team, you’ll always stay ahead of emerging trends.