Foundations Tier
Managed IT and the service desk, run on the platform.
10-user minimum
Base operations fee
Plus, for seat-scaled work
What it covers
- One front door for every request: 13 topics covering 15 workflows, from IT support to buyer security reviews
- A staffed service desk: each kind of request has its own queue and resolves against SLAs you can see
- Approvals routed to the people you name, with multi-party sign-off where a single denial stops the request
- An inventory of your devices, identities, licenses, systems, and SaaS applications, built from your connected platforms
- A monthly service report, with your change requests and service commitments tracked in the Portal
- Service health for every connected platform, in one view your whole team can read