Foundations Tier
Managed IT and the service desk, run on the platform.
10-user minimum
Base operations fee
Plus, for seat-scaled work
What it covers
- A staffed service desk: requests land with a person and resolve against SLAs you can see
- An asset register: every device and license with an owner, a location, and where it sits in its life
- CSAT captured on resolved requests, visible to you
- A knowledge base kept current as answers repeat
- Service health in one view your whole team can read
- A team console for the people who run your side
The honest part. The Foundations Tier is IT and the desk. Detection, access lifecycle, and compliance operations live in the two tiers above it.