You run the company. The IT ended up yours too.
You are at the start of the owner path.
5 stops through the site, in order. Walk it with a guide, or see the whole route first.
Where the day actually goes
You blocked out the morning for the thing only you can do. What you got was the same morning in pieces, and every piece began with somebody standing at your desk holding a laptop.
Each interruption is small, and each one is genuinely worth answering. The expensive part is the restart afterwards: finding your place in the model again, rebuilding the argument you were halfway through, remembering which of the three open questions you had already answered. The interruption costs five minutes. The restart costs the next twenty.
This is the tax on being the person everyone can reach. It is highest for an owner, because an owner holds the admin account, signs the invoices, and is the one name on the contract a customer quotes back at you. So the requests route to you by default, and they keep routing to you for as long as you are the fastest way to get an answer.
What lands on your desk
Four of them, and every owner we talk to recognises all four. They arrive from four different directions and they have one thing in common: they end up with you.
The password reset
And it comes back on Thursday
Somebody is locked out an hour before a client call, and you hold the admin account. You reset it, you talk them through the prompt on their phone, and you go looking for the tab you had open. Two minutes of work wrapped in twenty minutes of getting back to where you were.
The laptop for the new hire
Their start date is already on the calendar
Somebody orders it, names it, joins it to the tenant, installs what the role needs, sets up the sign-in, and remembers which licence it consumes. That somebody has been you since the third employee, and the new person is expecting a working machine on the first morning.
The security questionnaire from your biggest customer
Ninety questions, and their renewal behind it
Their procurement team sends a spreadsheet asking how you encrypt data, how you take access away when somebody leaves, how you back things up, and what happens on the worst day. You could answer all of it out loud. Writing it in the form a reviewer accepts is a separate job, and it lands on the person whose name is on the contract.
The invoice for software nobody opens
Renewing quietly, every month
A tool somebody trialled two years ago still bills, and the person who set it up has moved on. The answer sits between the card statement and an admin console, and you are the one person with access to both, which is how it becomes yours to work out.
All four are the same job wearing four costumes: somebody has to own the identity, the devices, the answers, and the accounts. That is the work we run, with named people on it.
What changes in the first month
Three steps, in this order. The first one is the one you feel, because it changes where the knock at the door goes.
The requests get a new address
One front door for anything technical: a portal, an email address, a chat message. You hand your team the address, and the person who answers is somebody you can name. This is the step that moves the interruption, and moving it is most of the relief.
We take the accounts, and you keep the keys
We work inside your tenant and your accounts alongside your own admins, so the estate stays yours the whole way through. Every change lands in a log you can read. The day you decide to run it yourself again, everything keeps working and you still hold every key.
The month arrives in writing
A service report lands every month: what came in, what got done, what is still open and whose name is against it. It is written for you rather than for an engineer, and it is the same document you can forward to the customer who asked how IT is run here.
The report is real, and you can read one before you talk to anybody. See a sample month in full, the way it would arrive.
You keep every decision
Handing over the running of it leaves the choosing exactly where it is. That is the whole arrangement, and it fits in one sentence.
Every call that costs money or changes how you work comes to you first.
Spend
A licence, a renewal, a replacement machine, a tool that would make the next thing easier. You get the number, what it buys, and what happens either way, and then you say yes or you say later.
Change
A new rule about who can install what. A different way of signing in. You hear what it does to a Tuesday morning for the people who work here, in plain words, while it is still a proposal.
Direction
Which of the open items matters most this quarter is yours to weigh, and we bring you the ranked list to weigh it with, ordered by what is actually in front of the company.
What we take is the running of it: the tickets, the patches, the accounts, the onboarding, the evidence, the questionnaire. The choosing stays with the person who carries the consequences, which is you. The edges of that are written down, section by section.
Where the work goes instead
Everything that used to arrive at your desk arrives somewhere you can watch.
One front door for any request, with a named person on it, and a record you can open at any hour: what came in, who has it, where it stands, and what it took. The same view we work from is the view you get.
Two ways to start.
One you can begin today on your own, and one that starts with a conversation. Both end in the same place: a written picture of what you actually have.
A fixed-fee, read-only inspection of your Microsoft 365 tenant, setting by setting. You can start it today, and the findings land in your own workspace.
Thirty minutes with the people who would do the work. Bring the four things sitting on your desk right now and we will walk them with you.